It turns out that the international chain isn’t really paying for its employees’ education, it instead struck a deal with an online college, which reduced its price for the employees of the coffee company. This all came to light after the president of the institution “spilled the beans” to a trade publication.
What’s shocking about this is Starbucks’ hubris in thinking that it could so completely mislead the public. Starbucks is no stranger to making major announcements, which makes one wonder what else they have successfully covered up.
In today’s world of transparency and truthfulness, Starbucks should have known better than to break those two cardinal rules of public relations. A mistake of this scale seems out of place in the year 2014, one would have hoped that a public relations professional would have spoken up to prevent the blunder. Or maybe one did and no one listened.
What do you think, did Starbucks learn its lesson?